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REFUND POLICY

A LEGAL DISCLAIMER

                                               Touley and Bouley Refund Policy

                                                               Introduction

At Touley and Bouley, customer satisfaction is our top priority. We strive to ensure that you are completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting refunds on our online marketplace. By making a purchase on our marketplace, you agree to the terms outlined in this policy.
Eligibility for Refunds

  • Damaged or Defective Items: If you receive a damaged or defective item, you may be eligible for a refund. Please contact our customer support team within 7 days of receiving the item.

  • Incorrect Items: If you receive an incorrect item, you may request a refund or replacement. Please contact our customer support team within 7 days of receiving the item.

  • Non-Delivery: If your order does not arrive within the estimated delivery time, you may request a refund. Please contact our customer support team for assistance.

  • Change of Mind: Refunds for change of mind or buyer's remorse are subject to the individual vendor's return policy. Please check the specific vendor's policy on the product page.

Refund Process

  1. Initiating a Refund Request:

    • Contact our customer support team at customercare@touleyandbouley.com or call 800-875-9920 with your order number and a detailed description of the issue.

    • Provide any necessary documentation, such as photos of damaged or incorrect items.

  2. Approval and Return Instructions:

    • Our customer support team will review your request and provide instructions for returning the item if applicable.

    • You may be required to return the item in its original packaging and condition.

  3. Processing the Refund:

    • Once we receive the returned item and verify its condition, we will process your refund.

    • Refunds will be issued to the original payment method used for the purchase.

    • Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

Non-Refundable Items

  • Personalized or Custom-Made Items: Items that have been personalized or custom-made to your specifications are generally non-refundable unless they are damaged or defective.

  • Perishable Goods: Perishable goods, such as food and flowers, are non-refundable unless they arrive damaged or defective.

  • Final Sale Items: Items marked as "final sale" or "non-returnable" are not eligible for refunds.

Shipping Costs

  • Return Shipping Costs: Unless the item is damaged, defective, or incorrect, you may be responsible for return shipping costs.

  • Original Shipping Costs: Original shipping costs are non-refundable unless the item was damaged, defective, or incorrect.

Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:

Thank you for shopping with Touley and Bouley. We are committed to providing a positive shopping experience and will do our best to address any issues you may encounter.

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